Refund policy

Return and Refund Policy

We want you to enjoy every cup. If something isn't right with your order, please reach out and we'll do our best to make it right.

Unopened coffee

Unopened coffee in its original sealed packaging may be returned for a refund or exchange within 14 days of delivery. Please contact us before sending anything back so we can provide return instructions.

Opened food products

For hygiene and food-safety reasons, opened coffee and other food products are generally not eligible for return, except when the item is damaged, defective, or not what you ordered.

Damaged, defective, or wrong items

If your order arrives damaged in transit, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement or refund.

Other products

For non-food items (such as apparel or accessories), please contact us within 14 days of delivery if there is a problem with your order. Items must be unused and in original condition unless damaged, defective, or incorrect.

How to start a return or claim

Email us at tomschiavon@icloud.com with your order number, the item(s) involved, and a short description (with photos if applicable). Items sent back without first contacting us may not be accepted.

Refunds

Once your return is received and inspected, or your claim is approved, we will notify you. Approved refunds are issued to your original payment method; your bank or card issuer may take additional time to post the credit.

Exchanges

The fastest way to get a different item is to contact us; we'll help with an exchange or refund as applicable.